The Washington Post recently had an article titled, "Handoff or Nothing U.S. men's sprinters have handoff problem." The article goes on to say to describe the losses attributed to a poor baton hand-off. This highlights a common challenge we face as teams with Inside Sales Agents (ISAs) - the handoff from the ISA to the agent. The good news is, there is a very simple 3-step process to confidently transfer a client to an agent without losing the lead. In fact, this process can bolster confidence in your team! Join MAPS Coach Anna Krueger and learn the 3 steps to confidently handoff the lead from an ISA to an agent.