Contact Center Global Coverage

We are available globally, with native telephony service in 50 countries and expanding.

  • Single experience for UCaaS and CCaaS

    Seamlessly connect agents with back-office experts to improve first contact resolution.

  • Conversational AI Chatbot

    Provide instant and accurate resolution 24/7 and reduce call load with Zoom Virtual Agent.

  • Video Engagement

    Engage with customers in new ways and solve issues faster and more efficiently.

Find availability in your country

Select your country to see what is included.

North America

EMEA

Asia-Pacific

Latin America

Voice

        

BYOC

 check check check check

Toll Free Number

Canada, United States

Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Israel, Italy Lithuania, Luxembourg, Netherlands, Norway, Poland, Romania, Serbia, Slovakia, Slovenia, South Africa, Spain, Sweden, Switzerland, United Kingdom

Australia, Hong Kong, Indonesia, Macau, Malaysia, New Zealand, Singapore, Taiwan, Thailand

Argentina, Brazil, Chile, Colombia, Mexico, Peru

Virtual Service Number

Canada, United States

Austria, Belgium, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom

Australia, Japan, New Zealand, Singapore

 dash

ITFS Number

 dash

Austria, Bosnia & Herzegovina, Bulgaria, Cyprus, Egypt, Iceland, Jordan, Kenya, Macedonia, Malta, Moldova, Oman, Qatar, Reunion, Saudi Arabia, Tanzania, Uganda, United Arab Emirates

Brunei, Cambodia, India, Japan, Philippines, Sri Lanka, Vietnam

Costa Rica, Dominican Republic, Ecuador, Guadeloupe, Jamaica, Panama, Paraguay, Puerto Rico, Uruguay

Shared Cost/National Number

 dash

Portugal

China

 dash

Messaging

        

Chat

 check check check check

SMS

Canada, United States

Ireland, United Kingdom

 dash

Australia

Video

 check check check check
BYOC

See what’s available around the globe:

See what’s available around the globe:

Related resources

Discover new ways to use Zoom solutions to power your modern workforce.

Integrate your contact center to your critical applications

Integrate your contact center to your critical applications

Zoom Contact Center’s open, flexible, and secure platform makes it easy to create seamless agent and customer experiences.

Learn more
Deliver intelligent support with our AI chatbot

Deliver intelligent support with our AI chatbot

Learn how Zoom Virtual Agent can help improve your support experience and empower your team.

Learn more
Virtual service phone numbers: are they right for your business

Virtual service phone numbers: are they right for your business?

Utilizing a virtual service phone number frees you from geographical and equipment restrictions, giving you the versatility and mobility to communicate on your terms.

Learn more

Frequently asked questions

A Global Native Phone Number SKU is necessary to purchase numbers.

 

A rate card for each type of phone number will define the phone number monthly recurring charge and usage metered rates for each country. Per number MRC & per minute charge rates contribute towards annual commit.

 

KYC (know your customer) documentation may be required to purchase phone numbers in certain countries.

A virtual phone number is a working telephone number that is not tied to any physical location or device. Calls to a virtual number can be set up to route to mobile devices, physical office phones, software-based “softphones” on computers, and even other phone numbers.

 

The technology used to host virtual numbers is called Voice over Internet Protocol, or VoIP. VoIP is a virtual phone service technology that routes phone calls over the internet while allowing its users to interact with users on standard telephones. VoIP calls can be made from internet-connected computers.

Please contact us to discuss your needs.

Zoom Contact Center and Zoom Phone are two completely separate solutions. Zoom Contact Center is an omnichannel contact center solution that is optimized for video and integrated right into the same Zoom experience. Zoom Contact Center brings unified communications together with contact center capabilities. Zoom Contact Center can operate as a standalone customer experience or integrate into an existing digital presence like a website.

Yes. Please contact us to discuss your needs.